Current store status
No paid orders are being accepted yet. This policy explains the intended process for future digital eBook sales. The policy will be reviewed again before checkout is enabled.
Before a download is delivered
If a buyer wishes to cancel before the purchased file becomes available, contact support immediately with the order reference. We will assess the request against payment and delivery status and applicable consumer rights.
After successful file access
Digital files are not physically returnable. A change of mind alone after successful access will normally not qualify for a discretionary refund. This does not limit statutory rights, including remedies for a materially incorrect description, defective or inaccessible file, duplicate payment, non-delivery or other legally required circumstances.
When we will investigate a refund
Contact us for duplicate charges, a payment taken without delivery, a file that remains unusable after reasonable support, or substantial mismatch between the advertised and supplied publication. Provide the order reference and issue description; do not send card details or OTPs.
Refund processing
Email brightpathdigitalbooks@gmail.com. We aim to acknowledge complaints within 48 hours. Accepted refunds will be initiated through the original payment method, in accordance with applicable law and payment-provider procedures. Your bank/payment provider controls the final posting time. No cancellation fee will be charged simply for contacting support.
Need assistance?
Email brightpathdigitalbooks@gmail.com or see Contact & Grievance Support. These terms must be read with our Terms & Conditions and applicable Indian consumer-protection law.